Information we collect
We may collect the information you enter in an enquiry form or send to us directly, such as your name, contact details, company, selected service and message. Technical records needed to operate and secure the website may also be processed by our hosting and service providers.
Please do not submit passwords, payment-card details or unnecessary identity documents through the general contact form. If verification information is required for a service, we will explain the appropriate submission process.
How information is used
Enquiry information is used to respond to your request, understand the service you are considering, prepare a scope or quotation, maintain correspondence and protect the website from misuse.
We do not use the general enquiry form as permission to publish your information or present your company as a customer.
Service providers and disclosure
Information may be processed by providers that support website hosting, form delivery, communications, customer administration or security. We only disclose information where needed for those purposes, to comply with applicable requirements, or with your instruction.
A professional referral is not made solely because you submit an enquiry. Where an introduction is appropriate, the scope and information to be shared should be confirmed with you.
Retention and security
We keep enquiry information only for as long as reasonably needed for the correspondence, service planning, record keeping and applicable obligations. Retention can vary according to the nature of the enquiry and whether a customer relationship follows.
Reasonable administrative and technical measures are used to protect information, but no internet transmission or storage method can be guaranteed to be completely secure.
Your choices and contact
You may ask us to correct contact information, stop non-essential follow-up or review an appropriate request concerning information you supplied. Some records may need to be retained where required for legal, compliance or dispute purposes.
For a privacy question, email jumpplus@thelinebetween.global and include enough information for us to identify the relevant enquiry without sending additional sensitive material.
Policy updates
We may revise this page when website processes or applicable requirements change. Material updates are reflected in the updated date shown in the page data.