These House Rules form part of the Agreement between the Customer and Jumpstart Corporate Services Limited. They may be updated from time to time, with notice provided to the Customer via email.
GENERAL OPERATIONS
1.1 Contact Information
It is the Customer’s responsibility to keep all contact information up to date, including email addresses, phone numbers, and billing contact details. Updates should be sent to operation@jumpstartoffices.com.
1.2 Communications
All official communications will be sent via email. Customers are responsible for checking their inbox (including junk/spam folders) regularly.
1.3 Company Name Changes
If the Customer needs to change their company name, requests must be made in writing to operation@jumpstartoffices.com. Supporting documentation may be required.
1.4 Know Your Customer (KYC)
Customers must provide all requested identification and business registration documents before services commence. Failure to do so will delay or prevent service activation.
VIRTUAL OFFICE – MAIL HANDLING
2.1 Mail Acceptance Policy
The Service Provider will not accept any items exceeding the following limits without prior written agreement:
Dimension
Limit
Weight
4.5 kg (10 lbs)
Any single dimension
46 cm (18 inches)
Volume
0.03 cubic meters (1 cubic foot)
Items exceeding these limits will be returned to sender at the Customer’s expense.
2.2 Prohibited Items
The Service Provider reserves the right to refuse or dispose of any items that are:
Dangerous, hazardous, or illegal
Perishable (food, plants, etc.)
Live animals or insects
Items with offensive odors
Items requiring special handling or storage
2.3 Mail Storage and Collection
In general:
Item Size
Free Storage Period
Storage Fee After Free Period
Disposal
≤ 30cm x 30cm x 30cm
21 calendar days
HK$5 per item per week
Not without instructions
30-45cm x 30-45cm x 30-45cm
2 working days
HK$10 per item per day
Not without instructions
45-60cm x 45-60cm x 45-60cm
1 working day
HK$20 per item per day
Not without instructions
Over 60cm x 60cm x 60cm
Reject
–
–
For Yen Sheng Centre:
Item Size (Cubic Feet)
Cubic Inch (吋) (1吋=2.45cm)
Free Storage Period
Storage Fee After Free Period
Disposal
Tiny – 3.5
Tiny – 6048
21 calendar days
HK$5 per item per week
Not without instructions
3.51 – 15
6049 – 25920
2 working days
HK$20 per item per day
Not without instructions
Over 15
Over 25920
Reject
–
–
2.4 Mail Forwarding
Mail forwarding is available upon request. Charges:
By Hong Kong Post (surface / airmail): HKD$20 + postage fee
By SF Express (freight collect): HKD$20
DHL / Fedex: Delivery fee + 25% service fee
2.5 Excessive Mail Volume
If the Customer receives an excessive volume of mail (more than 50 items per month) for three consecutive months, the Service Provider reserves the right to charge an administrative fee of HK$200 per month for additional handling.
CALL HANDLING
3.1 Fair Usage Policy
The call handling service is intended for normal business correspondence and not for:
Main sales lines
Large marketing campaigns
Call centers
Primary customer support lines
High-volume automated calls
3.2 Call Volume Thresholds
Monthly Call Volume
Charge
0 – 149 calls
Included in base fee
150 – 299 calls
HK$1,000 flat charge
300 – 800 calls
HK$5,000 flat charge
Each additional 500 calls
HK$10,000
3.3 Call Charges
Calls transferred to a nominated number: Charged at applicable telecom rates
Voicemail deposits: No charge
International call forwarding: Actual cost + 20% administration fee; HK$800 security deposit is required (refundable)
COMPANY SECRETARIAL SERVICES
4.1 Compliance Administration
The annual compliance administration fee covers up to four (4) entities (corporate or natural persons). Additional entities: HK$150 per entity.
4.2 Annual Return Filing
Customers must provide all required information and documents at least seven (7) days before the company’s incorporation anniversary. Late information may result in late filing penalties for which the Customer is responsible.
4.3 Document Signing
Physical documents requiring signature must be returned within the timeframes specified in Clause 7.8 of the Terms & Conditions to ensure timely filing.
FEES AND CHARGES
5.1 Activation Fee
A one-time, non-refundable activation fee applies to all new Agreements:
Virtual Office: HK$300 per location
Company Secretarial: HK$300 per entity
5.2 Payment Method Requirements
Payment Method
Auto-Renewal?
Payment Process
Retainer Required
Transaction Fee
Credit Card (Stripe)
✅ YES
Automatic charging
None
4% fee waived
Bank Transfer / FPS
✅ YES
Manual payment required
One (1) month’s fees
HK$200 per payment
Cheque
✅ YES
Manual payment required
One (1) month’s fees
HK$300 per payment
Cash
❌ NO
Not accepted for core membership
N/A
N/A
Important: Your contract automatically renews regardless of payment method. For manual payment methods, you will receive an invoice 90 days before renewal and must arrange payment by the due date to ensure uninterrupted service.
Note on Octopus: Octopus may be accepted for small incidental charges (e.g., mail handling at VO centres) but not for recurring membership fees.
5.3 Late Payment Fees
Item
Charge
Late payment interest
3% per month on overdue amount
Reactivation fee (after suspension)
HK$250
Insufficient funds fee
HK$200
5.4 Other Fees
Service
Fee
Additional registered names (beyond 4)
HK$100 per month per name
Credit card payment (if not on auto-renewal)
4% handling fee
Copy of agreement/reprint of invoice
HK$100 per document
Special admin request
HK$300 per hour (minimum 1 hour)
COMPLIANCE AND CONDUCT
6.1 Prohibited Activities
Customers shall not use the Services for:
Illegal or unlawful purposes
Fraudulent activities
Money laundering
Terrorist financing
Any activity that may damage the reputation of the Service Provider
6.2 Zero Tolerance Policy
The Service Provider has a zero-tolerance policy toward:
Harassment or abusive behavior toward staff
Threatening conduct
Fraudulent misrepresentation
Any breach may result in immediate termination of services.
FORCE MAJEURE
The Service Provider shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to:
Acts of God (fire, flood, earthquake, storm)
War, riots, civil commotion
Disease, pandemic, quarantine restrictions
Government actions or orders
Strikes or labor disputes
Failure of utility services or internet connectivity
CHANGES TO HOUSE RULES
The Service Provider reserves the right to update these House Rules from time to time. Customers will be notified of material changes via email at least thirty (30) days before the effective date. Continued use of the Services after the effective date constitutes acceptance of the updated rules.
CONTACT INFORMATION
Department
Purpose
Membership & Renewals
operation@jumpstartoffices.com
Renewal notices, membership changes, cancellations, general inquiries
Billing & Accounts
hk-billing@jumpstartoffices.com
Invoices, payments, receipts, billing disputes
Virtual Office Support
hkcs@jumpstartoffices.com
Mail handling, call handling, service issues
Company Secretarial
comsec@jumpstartoffices.com
Compliance, annual returns
Office Hours: Monday – Friday, 9:00 am – 7:00 pm (Hong Kong Time)
Version: 2026.01 | Effective Date: April 1, 2026